Delivery Policy
Seamless Shipping Experience
At Péthalo Boutique, we are dedicated to providing a smooth and satisfactory shopping experience. Our delivery policy is designed with your convenience in mind, ensuring that your orders reach you quickly and efficiently.
Flat Rate Shipping
We offer a flat rate shipping fee of $8.50 for all orders, regardless of location within the country. This rate ensures a consistent and transparent cost for your shipping needs.
Delivery Times
Estimated delivery times depend on your location and will be provided during the ordering process. Please keep in mind that these are approximate estimates and could be influenced by external factors such as weather or local restrictions.
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Domestic Deliveries: Typically, delivery within the country takes between 3 to 7 business days.
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International Deliveries: For orders outside the country, delivery times range between 7 and 21 business days, depending on the destination.
Delivery Address
Please ensure that you provide accurate and complete delivery information during checkout to avoid delays or misdeliveries. We are not responsible for shipments sent to incorrect addresses provided by the customer.
Shipping Details
Our team works diligently to process and dispatch your orders as quickly as possible. Orders placed before 12:00 p.m. (local time) Monday through Friday will be processed the same day. Orders placed after this time will be processed on the next business day.
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Tracking Your Order: Once your order has been dispatched, you will receive an email with tracking information to monitor your delivery.
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Flat Shipping Fee: We apply a flat shipping rate of $8.50, ensuring predictable shipping costs.
Delays or Issues
In the unlikely event of delays or issues with your delivery, our customer service team is available to provide updates and solutions promptly. We strive to minimize any inconvenience during the shipping process.
Lost or Damaged Packages
If your order does not arrive within the estimated timeframe, please contact us to initiate an investigation. In the rare case that your package is lost or arrives damaged, we will work closely with the shipping company to resolve the issue.
Delivery Coverage
We ship both domestically and internationally. For international destinations, please check your local customs regulations, as we are not responsible for any additional customs fees that may apply.
Returns and Exchanges Policy
Your Satisfaction is Our Priority
At Péthalo Boutique, we aim to ensure your complete satisfaction with every purchase. Our returns and exchanges policy is designed to be as straightforward and customer-friendly as possible.
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Returns by Mail: Customers are responsible for any additional fees associated with returns. To initiate a return, please contact our customer service team for detailed instructions.
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Delays or Issues: In the unlikely event of shipping delays or issues, our customer service team will promptly provide updates and work to resolve any concerns you may have.
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Returns and Exchanges: We accept returns for unworn, unwashed, and undamaged items within 10 days of purchase. Items must include all original tags. You can choose to exchange the item or receive store credit, which is valid for at least one year. For returns or exchanges, please contact our customer service team to guide you through the process.
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Exclusive or Customized Orders: Custom or special orders are not eligible for return or exchange, except in cases where the items are received damaged.
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Sale Items: All sale items are final and cannot be returned or exchanged.
Customer Support: Our goal is to make the return and exchange process as smooth and efficient as possible, reflecting our commitment to providing excellent service.
